Client Satisfaction Survey

At RightStaff, our business is service. That's why your feedback is so important - we depend on it for continuous quality improvement. Please take a moment to respond to this survey. All of your responses are confidential and will be aggregated with responses from other survey respondents.

To thank you for taking this survey, we will include your name in a $100 Del Frisco's gift certificate drawing. To be included in the drawing, please provide us with an email address where we can contact you if you win.

What is your full name?
What is your email address?
How long have you personally used RightStaff services?

In the past 12 months, what positions have you filled using any agency staffing service, including those other than RightStaff? Please check all that apply.

Permanent
Placement Temporary
Staffing Contract
Employment

A. Accounting and Finance

B. Administrative Staffing

C. Information Technology

D. Legal Staffing

E. Mortgage

F. Healthcare

G. Other

In the past 12 months, how many staffing agencies has your organization worked with to fill positions?

How important are the following factors in your decision to choose a staffing service provider?

Less
Important
Important Very
Important
Critical

A. Reputation

B. Length of time in business

C. Size

D. Location(s)

E. Agency focus/industry specialization

F. Range of services offered

G. Consultant expertise

H. Pricing/Fee structure

I. Company approved-vendor list

J. Past experience with agency/consultant

K. Other

Please check the three most successful methods of recruiting for your company.

1st Most
Successful 2nd Most
Successful 3rd Most
Successful

A. Internet

B. Permanent searches through recruiters

C. Temporary and temp-to-hire staffing

D. Newspaper classified ads

E. Internal referral programs

F. Job fairs/trade shows

G. On-campus recruiting

H. Contacting past employees

What Internet recruiting sites do you frequent?

How would you rate RightStaff on the following characteristics?

Poor
Fair
Good Very
Good
Excellent
Unsure

A. Knowledge and Expertise

B. Understanding requirements of positions

C. Quality of referred candidates

D. Quantity of referred candidates

E. Coordination and scheduling

F. Candidate interview preparation

G. Negotiation of offers/closing effectiveness

H. Meeting expected start date goals

I. Responsiveness

J. Flexibility

K. Follow-up

L. Consistency of service/eliability

Considering the characteristics you've just rated, how would you rate your overall satisfaction with RightStaff?

Poor
Fair
Good Very
Good
Excellent
Unsure
How would you rate the overall value for the money of the services you've received from RightStaff?

Poor
Fair
Good Very
Good
Excellent
Unsure
How would you compare the quality of RightStaff's services to other staffing agencies you use or have used in the past?
How likely would you be to recommend RightStaff to other colleagues in your profession?

Very
Unlikely
Unlikely Neither Likely
Or Unlikely
Likely Very
Likely
How likely are you to continue to partner with RightStaff during the next year?

Very
Unlikely
Unlikely Neither Likely
Or Unlikely
Likely Very
Likely

This is the most important part of the survey. This is where we can hear your voice. We count on replies in this part of the survey to help us improve our services to the membership. Please take a minute to answer the following questions.

What do we do well? What are we doing that you find especially useful? Has someone at RightStaff gone "the extra mile" that you would like to tell us about?
Where can we improve our services to you?
What type(s) of services do you feel we should add or implement to better meet your company's staffing requirements?

Thank you for your feedback!